Connection
The first 3 yesesSay this
Hey, is this [First Name]?
Confirm you have the right person by first name only.
Tonality
Calm, curious, detached
Why this works
Confirm identity and collect the first yes.
Listen for
A simple yes that confirms you have the right person.
Your action
Click Yes when they confirm their name.
Yes Ladder step 1 · not asked
My line for this card
Objection handling