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Roleplay — Skeptical, must ask spouse
Marie, 41, filled out the form but is guarded and defers to her husband.
Open the call in your own words.
Calm, curious, detached, like a doctor, not a salesperson. Slow down on every ... pause. Down-swing your voice at the end of statements and use a soft up-swing on questions. Never sound excited or needy in the first 60 seconds.
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